FAQs

Undoubtedly, the loss of a pet can be a difficult time in your family’s life. In fact, it can be as painful as losing a human loved one. At Paws, Whiskers & Wags, Your Pet Crematory, we realize that this is a traumatic time, which is why we seek to provide our clients with the best possible care. As pet owners and animal lovers, we handle each customer’s concerns with the utmost care.

This section of our site was developed to inform you and your family about the most frequently asked questions (FAQs) about pet cremation that we receive here at Paws, Whiskers & Wags, Your Pet Crematory.

Q: Why is pet cremation increasing in popularity?
A: Not only has cremation been increasing in popularity in the funeral business for the last few decades, but it has been for pet owners as well. Cremation is a simple and affordable process that allows people to honor their loved one.

Q: Take me through the process of cremation.
A: In the cremation chamber, heat and evaporation are used to reduce the body to its basic elements. These remains are referred to as “cremated remains.”
You may be surprised to learn that ashes are not the final result. In fact, “cremated remains” consist of bone fragments. “Cremated remains” are often referred to as ashes to the general public, which is why you may hear this term on a more regular basis. Following preparation, ashes are placed in a permanent urn and the loved one is able to transport the remains to a final resting place.

Q: Can my veterinarian assist me with cremation for my pet?
A: Yes. We understand that your veterinarian has played a vital role in your pet’s health care, so it is reasonable to ask their advice about cremation. Your veterinarian will be able to provide helpful information about the cremation process. We have strong relationships with veterinarians in the greater Charlotte area that can assist you.

Q: What if my pet dies at home or when my veterinarian is closed?
A: At Paws, Whiskers and Wags, Your Pet Crematory, we answer our phones 24 hours a day and offer care around the clock. If your pet dies outside of regular business hours, call for immediate assistance. On the other hand, if you prefer to wait until we open, here are some steps that you can take until then:

  • Keep your pet in a cool, dry place away from other animals.
  • You may snuggle your pet in their favorite blanket.
  • Place some plastic under the nose and tail, as fluids may be lost.

Q: How do I ensure I receive my pet’s ashes?
A: At Paws, Whiskers & Wags, Your Pet Crematory, every pet in our care is issued a complimentary patented Pet Tracker 360®. In fact, we are the only pet crematory that uses Pet Tracker 360®, which allows us to guarantee the ashes of your pet are returned to you. The Pet Tracker 360® will provide comfort and assurance to your family that the ashes you receive are the cremated remains of your pet.

Q: What is the pricing of pet cremation services?
A: We recommend you call us or request an information packet through the form on our website to learn more about our pricing.

Q: Do I need to purchase an urn?
A: An urn is not required. Instead, the ashes are usually returned in a temporary container, provided by the crematory. However, most people who choose a private cremation also choose a permanent container or urn. An urn serves as a way to reflect on the memory of your pet. At Paws, Whiskers & Wags, Your Pet Crematory, we have an extensive urn gallery, which can be viewed online or in person at our facility in Charlotte, North Carolina.